Online Shop FAQ
☕ CUSTOM/WHOLESALE ORDERS
We are not able to take on any custom or wholesale orders at the moment!
☕ HOW TO BUY
We release a new batch of work every 1-2 months! If you would like to be emailed when new work will be available, you can join our mailing list at the bottom of this page:)
📦 MULTIPLE ORDERS / SHIPPING REFUNDS
We automatically pack orders under the same name and address together and refund shipping overages if the label ends up being cheaper! You can send and email to cedarwoodceramics@gmail.com if you need to combine orders with different names or addresses.
♻️ OUR SHIPPING MATERIALS
All of our ceramics are packaged in strong corrugated boxes. We use recycled paper, natural rubber tape, biodegradable corn starch peanuts, and occasionally cellulose wadding (recycled paper padding) to wrap large items.
🇨🇦 SHIPPING PRICES AND CARRIERS: CANADA
The shipping price for a 1-2 mug box within Canada is approx. $13-$25 CAD depending on how close you are to us in Nelson, BC. We ship our packages with tracking using Canada Post or Purolator.
🇺🇸 SHIPPING PRICES AND CARRIERS: USA
The shipping price for a 1-2 mug box is approximately $25-$35 USD. We now ship all of our USA orders with FedEx. Our ceramics qualify for tariff-free shipping since they are handmade in Canada. Clearance fees and taxes are included in the shipping price, so you don't have to worry about any surprise charges when your box arrives!
🌏 SHIPPING PRICES AND CARRIERS: INTERNATIONAL/OVERSEAS
We offer worldwide shipping with Canada Post or UPS tracked air mail. Parcels usually arrive in 6-12 business days. Shipping for a mug box is approx. $55 CAD. We try to ship the boxes for the lowest rates possible, we will refund any overages if shipping to your country ends up being cheaper!
*Depending on your country there could be a VAT or duty charge on ceramic imports from Canada. This tax will be charged when the item is delivered to you.
📦 LOCAL PICK UP & DELIVERY
We offer free delivery within 10km of our studio in Nelson, BC! If you are eligible for this option, it will pop up at checkout automatically. We also offer pick-up at our studio, please send an email to cedarwoodceramics@gmail.com - we can refund your shipping costs and arrange that :)
☕ ONLINE SHOP PRICES
Hand-carved mugs: Our price range for hand-carved mugs is $120-175 CAD. A mug with a carving on the front and top glaze only would be on the lower end, as well as carvings that take a bit less time like trees or mountains. Wrap-around detailed carvings like multiple birds or whales with full hand-painted glaze would be on the high end!
Tumblers are usually $10-15 less than the equivalent mug design!
Hand-painted mugs: These mugs usually range from $200-260 CAD. The prices reflect the amount of detail/time spent on the piece. The hand-painted mugs usually take between 4-8 hours to paint not including making the mug and glazing! The paintings are all fired onto the mugs and sealed with a liquid quartz protective coating.
Hand-carved and hand-painted travel mugs: These can range from $160-275 CAD Depending on the amount of time/details as well! They are measured to fit into a car cup holder and hold 19-20oz. They also come with a PortaVia travel lid!
Hand-carved kitchenware, jars & tea sets: Our smaller kitchenware pieces like spoon rests and juicers are usually around $50CAD. Our honey pots, garlic pots, butter dishes and smaller jars are priced similarly to our more expensive carved mugs. Larger jars with wrap around carvings are in the $200-300 range and hand-carved tea sets are usually around $400.
🤍 CARE INFO
All of our ceramics are handmade with stoneware clay and dinnerware-safe glazes. They are all microwave safe and we recommend hand-washing them :)
☕ RETURNS/EXCHANGES
We usually do not accept returns or exchanges - but if there is a problem with your order please reach out to us so we can fix it for you!
☕ CANCELLATIONS
An order may be cancelled within 12 hours of purchase - As long as the item has not been shipped. Please email us at cedarwoodceramics@gmail.com or through our "contact us" page!
📦 LOST OR DAMAGED PACKAGES
Lost or damaged packages are extremely rare - if something happens please send us an email asap. If your box gets damaged in transit please take photos of the damage and the shipping label, we need photos to submit an insurance claim! We will also submit a claim for you if your package is lost. We will make sure you get a refund or a new item!
✉️ OTHER QUESTIONS
If your question was not answered, feel free to send us an email at cedarwoodceramics@gmail.com or visit our 'contact us' page!